Company Background
StorageDefender is an emerging real-estate technology and B2B2C service delivery company in Denton, Texas. Our focus involves deploying retrofittable, subscription-based IoT technology solutions anchored with well-defined point-of-sale and brand activation.
We have a rapidly growing client base presently focused in self-storage applications. While today is still an early-stage venture, we consider our work our team sport and live by a culture of high work ethic and strong emphasis on caring about our people. We are a high-growth IT and Cloud-services company and also engage with local universities.
Role: Customer Success Manager, Trainer & Coach
We are hiring a Customer Success Manager to focus on inspiring and supporting the success of our growing base of business customers. To do well in this role, your superpower must combine the collision of a love of interfacing with facility employees and owners of small businesses, be process-driven, and be creative in the development of best practices to motivate operators to accelerate their success. You are innovative in your thinking with the capacity to connect value propositions to consumers, communicate effectively to internal/external stakeholders, and are known to make ideas come to life. You are energized and passionate about working with people. You are adaptable and enjoy taking responsibility to help us continuously improve our internal and external processes.
Key areas of work/expertise:
- Customer Onboarding
- Working with new customers to acquire information on their facility and operations
- Supporting field operations to plan site installation and integrate into the property management software/facility website
- Facility Partner Training
- Training local facility managers and regional management on the StorageDefender solutions, how to use the management portal, and build confidence at selling the service to their own customers
- Resourceful & Creative
- Ability to create end-user training collateral
- Basic graphic design & video editing
- Inspiring & Coaching the Success of Partners
- Communicating through various channels (phone, email, chat) with our small business reseller partners.
- Communication tracking and follow-up action log
- Inspect facility performance, update them on new features/approaches, diagnose and coach for higher performance, and inspire to action.
- Ensure customer satisfaction and provide professional customer support.
- Product & Service Knowledge
- Learning and becoming proficient in Company’s product offering in order maximize product positioning.
- Training resellers on the product
- Possible opportunities to attend trade show exhibits
Skills/Experience Requirements
- 3+ years Microsoft Office Suite and Google Suite
- Proficient in Adobe Creative of equivalent design software
- High school diploma required, BS degree in business / Marketing communications desired
- 3+ years of project management experience
- Preferred: supervisory or leadership experience.
- Excellent verbal and written communication skills
- Creative but also organized in work pursuits
- Comfortable maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Some travel is required as this leader determines, potentially 10% travel.
Compensation/Benefits:
- Base Salary + Performance Bonus
- Stock Options
- Health Benefits / 401K
- Flexible schedule
- Paid time off
- Remote officing
Work Location:
• Remote Office with new company HQ located in Denton, Texas, to use as desired.
To apply, send your resume and cover letter to marketing@storage-defender.com or contact us at (877) 533-3363 for more information.